PULLMANCER CARD COMPANY

Shipping & returns

Policy updated: 15 September 2026. You can print this page or save it as a PDF for your records.

UK delivery

Royal Mail Tracked 48 costs £4.99 for orders with a goods subtotal up to £75. Orders over £75 up to £2,500 use Royal Mail Special Delivery at £21.95. Dispatch estimate: Within 3 working days. We currently deliver to UK addresses only. Your delivery total is shown before payment. Carrier and tracking details appear on your private order-status page after dispatch.

Standard delivery uses Royal Mail Tracked 48 with compensation cover up to £75. Special Delivery includes compensation cover up to £2,500. Carrier compensation is subject to Royal Mail’s terms and does not limit your consumer rights. Delivery charges include postage and packaging.

Orders over £2,500 or 20kg require an agreed delivery quote before payment. Please contact us before ordering. No unspecified delivery surcharge will be added to a paid order.

Delivery times & delays

Dispatch and delivery estimates are separate. Carrier delivery aims are estimates unless we expressly agree a guaranteed delivery date with you. Weather, disruption and other circumstances may cause delays. If your parcel is delayed, lost or damaged, contact us with your order reference; we will investigate and provide the remedy required by your consumer rights. We remain responsible for the goods until you or a person you nominate receives them. We deliver within 30 days of the contract unless we expressly agree another delivery period with you. This policy does not exclude your rights to cancel or obtain a refund where the law provides them.

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 days of delivery, then return the item within a further 14 days. Contact us with your order reference. You pay return postage for a change-of-mind return. Package cards and slabs securely.

We refund the item and standard outbound delivery within 14 days of receiving the return or evidence it was sent, whichever is earlier. Handling beyond what is needed to inspect an item may reduce its refund to reflect lost value. Opening sealed packs or altering slabs may affect their value; this does not remove your statutory rights.

Wrong, damaged or misdescribed items

Contact us promptly with your order reference and a description of the issue. Your statutory rights apply, including the right to reject faulty or misdescribed goods within 30 days where applicable. We cover reasonable return costs where we are responsible.

Returns address

32 Far Hey Close, Radcliffe, Manchester, M26 3GL

Consumer guidance: GOV.UK returns and refunds.